Network Support

From Enterprise to SME

Server downtime is one of the most costly issues facing most organisations today, with outages causing loss of productivity and business.

Wether you're an enterprise or a SME, BlueCoffee can provide flexible solutions across a number of hardware and software platforms, to meet the demands of businesses who rely on their IT infrastructure.

Whether on monthly or yearly support contracts, we can function as your IT department (ideal for small businesses) or enhance the functions of your in-house IT department, always endeavouring to provide first time fixes.

Remote Support

Where possible, BlueCoffee can operate secure remote support connections to your network, offering rapid response times, without travel costs and potential delays in arriving on site. However, by their nature, some problems can only be solved by on-site support.

On-Site Support

BlueCoffee has highly trained and skilled engineers available for on-site support, should the need arise.

We can offer this service as as part of a support contract or as an ad hoc service in addition to or in the absense of a support contract.

Pro-Active Support

Designed to keep a watchful eye on key components of your network server configurations, pro-active support from BlueCoffee addresses these most common issues associated with system downtime.

If this service has corrected any problems, or if any changes to your servers are required, we'll notify your designated administrator or contact.

Acting Administration

Many companies do not have an in-house network administrator. As such, BlueCoffee offer secure access remote administration services, to solve problems, execute basic user and system administration, whilst managing network updates and fixes.

Online Call Logging

BlueCoffee's ticketing system allows support customers to access their support logs, 24/7/365.

As part of "Barista", BlueCoffee's integrated bespoke CRM, PM and support database, users will soon be able to log calls, see their fix progression and revisit their support logs for self-help fixes, should smaller issues re-occur.

BlueCoffee, White Label

BlueCoffee have recently extended our consultancy services by white-labeling our expertise to other technical companies. Please feel free to contact us for further information.